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2Usmiles
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What is 2Usmiles?
2Usmiles is a provider that dedicates itself to crafting custom dental solutions for individuals seeking enhanced oral health and aesthetics. 2Usmiles specializes in creating made-to-measure dental items like retainers, night guards, and clip-on veneers, which address specific dental concerns with precision and comfort.
What are the key benefits of 2Usmiles?
2Usmiles stands out by offering personalized dental solutions with custom fits, ensuring superior quality and comfort through the use of premium proprietary materials. Our advanced 3D digital design and printing technology guarantees precise, perfectly-fitted products. Plus, you'll get expert advice and quick help every step of the way with us.
How do your custom dental products differ from generic options?
Our custom dental products are designed specifically for each customer using advanced technology and precise impressions, ensuring an exact fit and optimal comfort. This contrasts with generic options that often come in standard sizes and may not provide the same level of personalization or effectiveness.
Does 2Usmiles provide any oral health related information or news?
Indeed, we do! Our platform features a resource center where you can find the up-to-date articles and insights into dental care practices and industry trends. This enables our customers to stay informed about maintaining optimal oral health and effectively caring for their dental products.
How can I stay updated with 2Usmiles' latest product offerings and promotions?
To stay updated on our latest dental products, special offers, and promotional events, be sure to regularly visit our website. Alternatively, you can directly contact our customer support team who will gladly provide you with the most recent information upon request.
Is 2Usmiles environmentally conscious?
Yes, as part of our commitment to sustainability, we utilize past impressions where feasible to minimize material consumption and waste. This eco-friendly approach allows us to serve our customers while being mindful of the planet's wellbeing.
What types of dental products does 2Usmiles offer?
We provide a range of custom-made dental solutions, currently including retainers for maintaining teeth alignment, night guards to prevent teeth grinding and jaw pain, clip-on veneers for smile enhancement, and additional oral care items that cater to individual needs.
Am I a candidate for 2Usmiles Night Guard?
You're an ideal candidate for our 2Usmiles Night Guard if you frequently grind your teeth (a condition known as bruxism), feel discomfort in your jaw, catch yourself clenching your teeth involuntarily, suffer from unexplained headaches, or experience soreness in your facial muscles, especially upon waking.
Am I a candidate for 2Usmiles Retainers?
You're an ideal candidate for 2Usmiles Retainers if you've recently wrapped up orthodontic treatment and want to safeguard your new smile, need assistance in stabilizing your teeth post-dental surgery or injury, or are seeking a discreet method to maintain your teeth alignment without hindering your daily life.
Are your dental products suitable for individuals with specific dental conditions?
Yes, our products can be tailored to accommodate various dental conditions. However, we recommend consulting with a dental professional before ordering, especially if you have unique oral health concerns or have undergone recent dental treatments.
How can I select the right type of dental product for my specific needs?
Selecting the right dental product depends on your individual requirements. Our website provides detailed descriptions and instructions for each product, taking into account factors such as the purpose (e.g., keeping teeth alignment, teeth whitening, protection against grinding) and any specific dental conditions you may have. If you require personalized advice, our customer support team is well-versed in all our products and can assist you in making the best choice based on your unique needs.
How long do your custom dental products generally last?
The lifespan of our dental products depends on factors such as usage frequency, maintenance, and the type of product itself. Retainers and night guards usually last between 6 months to several years, while veneers can last many years with proper care. It's important to follow recommended care instructions to maximize the lifespan of these dental products.
What does the Impression Kit include?
Our impression kit includes: two sets of impression trays, four sets of impression putty, one mouth opener, and a prepaid return mailer box.
I didn’t do my impressions correctly. What do I do?
If your dental impressions aren't right, don't fret. Each kit includes materials for two tries for both your upper and lower teeth. If after these attempts you still haven't got a good impression, you'll need to order a new kit.
Can I use my previous dental impressions for new orders?
If you're a returning customer with no changes to your dental structure recently, we encourage reusing your old impressions to save resources and costs.
How do I know if I'm allergic to any materials used in your products?
We use materials that are commonly well-tolerated by most individuals. However, if you have known allergies or concerns about specific materials, please refer to our product specifications or contact our customer support team. They can provide detailed information on the materials composition and help you determine if our products are suitable for you.
Are the night guard and retainers really invisible?
Absolutely! 2Usmiles night guard and retainers are even 60% more clear than competitors.
How do I customize my dental product with 2Usmiles?
Start by ordering your custom dental product, which comes with an impression kit for easy at-home use. After making the impressions using the kit, send them back to us. Our dental experts will review them and craft your unique smile. Once perfected, your personalized dental product will be delivered straight to your door. No dentist visits needed – it's that simple!
Do I need to buy a new impression kit?
New Customers: Yes, if you're ordering for the first time, you'll need to purchase an impression kit. This is because we use your unique teeth impressions to create custom-fit dental products.
Returning Customers: If your teeth haven't changed since your last order with us, you generally won't need a new impression kit – we can reuse your previous one. However, if there have been changes in your dental structure (like orthodontic work), please contact our support team to discuss whether a new kit is necessary.
In short, new customers = new kit; returning customers with no dental changes = no new kit needed, unless otherwise advised by our team.
How long does it take to receive my custom dental product?
The delivery time for custom dental products varies based on the complexity of the item and your location. Typically, the process takes around 2-3 weeks from when we receive your accurate impressions or scans. This includes processing time, production, and shipping.
What payment options does 2Usmiles offer?
2Usmiles offers a one-time fee payment option or monthly installments by 2Usmiles Pay.
Does 2Usmiles accept HSA/FSA?
Yes! Most flexible spending and health savings accounts can cover the expense for 2Usmiles dental products.
What if the balance in my FSA account is not enough to cover the full cost?
If you need to split the payment between your FSA and another card, we can manually process your order over the phone.
Can my insurance cover 2Usmiles customized dental products?
Possibly! If you would like for us to check your insurance coverage, please send us an email at support@2usmiles.com with these two attachments:
1. Front/Back picture/scan of insurance card
2. Your/Policy Holder's name and DOB
Is there a minimum age requirement to order from 2Usmiles?
For ordering custom dental products, we typically require customers to be at least 18 years old or have parental consent. This is due to the nature of creating custom-fitted dental solutions that require accurate impressions. Please consult with a parent or guardian before placing an order if you're under 18.
How can I get in touch with 2Usmiles customer support?
We'd be delighted to assist you! You can connect with our customer support team by giving us a call, sending an email, or filling out the contact form. Visit the 'Contact Us' page for our phone number, email address, and to access the contact form where you can send us your inquiries directly.
What if I have trouble using my at-home impression kit?
Every at-home impression kit comes with detailed, step-by-step instructions and spare impression putty. You can carefully read and follow each step. If you need further assistance, please contact our customer service team who will be happy to provide you with detailed guidance.
What's your policy for replacements due to defects?
Please inspect your product for any quality or shipping issues upon receipt. If you find any defects or damage before use, contact us immediately with photos, videos, and your order details for a replacement. You can also purchase a one-year warranty, which covers free replacements for any damage within the year.
What if my custom dental product doesn't fit well?
If your custom dental product isn't fitting well, don't worry! Just take clear photos or videos of the issue and send them to us with your order details. We'll look at your case and help you out with a replacement that works for you.
Can I return a custom-made dental product?
Since our dental products are custom-made, we usually don't accept returns except for quality issues or poor fit. But don't worry! If you find any quality issues or fit problems upon receipt, we can replace it for you. Plus, we offer an option to buy extra protection, covering wear and damage for a free replacement after use.
Are there any charges for customer service consultations?
No, our customer support services are complimentary. Whether you have questions about selecting the right product, need help with an existing order, or require after-sales support, our dedicated team is available without any extra charges.
I’m going to be a mother! Are 2Usmiles Night Guard and Retainers safe during pregnancy?
First of all, congratulations! 2Usmiles Night Guard and Retainers are BPA free and FDA approved. So, if you’re in the treatment process or plan to start the treatment, there will be no unwanted side effects to your unborn baby.
Where does 2Usmiles ship to?
2Usmiles ships to all states in the U.S.
I want to share my 2Usmiles experience! How do I do that?
Amazing! We’re always excited to her feedback and comments. Send an email to pr@2usmiles.com so we can hear your story!
What if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please reach out to our customer support team immediately. We'll work with the shipping carrier to investigate the issue and provide a resolution, which may include a replacement product or refund.
Is there any signature required upon delivery?
For security reasons, some high-value orders might require a signature upon delivery. Otherwise, most packages can be left in a safe place if no one is available to sign for them. You can specify special delivery instructions during the checkout process.
Can I change my shipping address after placing an order?
We understand that plans may change. If your order hasn't been shipped yet, you can request to update the shipping address by contacting our customer support team. However, once the order has been processed and shipped, address changes are not possible.
